Privacy Policy

Privacy Policy

Last updated: 1st April 2019

Nixie Clocks ("us", "we", or "our") operates the https://nixieclocks.shop website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://nixieclocks.shop/terms-and-condition/

Information Collection And Use

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

WordPress

By default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. However some of your plugins may collect personal data, active plugins and their data collection, retention and dissemination (if any) are listed below.

WooCommerce Services

Nixie Clocks uses WooCommerce for product listings, shopping cart function and checkout function.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Comments

In this subsection you should note what information is captured through comments. We have noted the data which WordPress collects by default.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

In this subsection you should note what information may be disclosed by users who can upload media files. All uploaded files are usually publicly accessible.

Contact forms (WPForms)

Nixie Clocks uses plugins from WPForms for our in-site contact form, if you are using the contact form function provided on our website, your personal information such as Name and Email Address will be collected by our admin and kept for 3 years.

We will not disseminate the personal information collected to any other 3rd parties. You may wish to refer to WPForms privacy policy at https://wpforms.com/privacy-policy/

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Nixie Clocks uses "Google Analytics Dashboard for WP by ExactMetrics" to track website traffic statistics. On our end, we do not collect or retain any data, however, our plugin provider ExactMetrics uses your IP address to determine your location and cookies to log your time spent on this website. For more information, please visit ExactMetrics privacy policy at https://exactmetrics.com/google-analytics-gdpr-and-user-data-privacy-compliance/.

ExactMetrics is using the underlying technology provided by Google Analytics, for more information on Google Analytic's privacy policy, please refer to https://policies.google.com/privacy.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

By default WordPress does not share any personal data with anyone.

However, we do share information with third parties who help us provide our orders and store services to you; for example www.nixieclock.org and their shipping providers. We also share information with,

  • Google Analytics for website traffic analysis
  • ExactMetrics for website traffic analysis
  • WPForms in contact form plugin
  • WooCommerce for e-commerce functions
  • PayPal (If you use) for payment gateway function

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have placed an order, we will retain your data indefinitely as a reference for future taxation purposes and marketing purposes such as mailing of promotional materials to any personal contact information provided.

If you have used our contact form, we will retain your data indefinitely as a reference for future marketing purposes such as mailing of promotional materials to any personal contact information provided.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe. So in addition to listing where data goes, you should describe how you ensure that these standards are met either by yourself or by your third party providers, whether that is through an agreement such as Privacy Shield, model clauses in your contracts, or binding corporate rules.

Visitor comments may be checked through an automated spam detection service.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

PayPal Checkout

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

Stripe

By using this extension, you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy.

Additional information

How we protect your data

We have in place a system that includes technical measures such as encryption; security measures such as two factor authentication; and measures such as staff training in data protection to protect your personal data used within this site.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@nixieclocks.shop